r By Ashlynn Moore
This month marks Nebo Comfort Systems’ 5th anniversary in business. They’re excited to look back, see how much they’ve grown and reflect on how much they’ve enjoyed working with and in the community.
“This is what I’ve been doing most of my life,” said Robert Moore, President of Nebo Comfort Systems. “It means the world to me that our customers have trusted us to keep their homes and businesses comfortable.”
It was scary in 2013 when Robert’s mom retired and closed Moore Sheet Metal. Their family’s heating and air conditioning company had been serving customers throughout Utah for over 40 years.
Encouraged by his family and several customers, who told Robert they would follow him anywhere he went, Robert decided to continue the family tradition by opening Nebo Comfort Systems.
With over 100 heating and air conditioning contractors in the valley, Nebo Comfort Systems knew right away they needed to set themselves apart.
“So many companies think of customer service as something that just comes with being in business. We know it is the absolute lifeblood of our business,” said Lorene Moore, Marketing Director for Nebo Comfort Systems. “We love getting calls from our customers thanking us for the excellent service we’ve given them and telling us how helpful everyone was from the techs to the office staff. That really means a lot to us.”
Nate Moller, owner of Web801.com said, “Nebo Comfort Systems has been awesome to work with. They installed a tankless water heater for us, and while doing so, found out that our home had been set up wrong from when it was first built. Robert and Josh helped me talk with the city and get everything figured out. I have loved working with Nebo Comfort and look forward to referring them to all my friends who need help with their heating and cooling systems.”
That attention to customer service has earned Nebo Comfort Systems a Hall of Fame full of awards, including Business of the Month and Business of the Year from the Payson/Santaquin are chamber of commerce, Dave Lennox Distinguished Service awards, Community Service awards and Best of Utah Valley awards two years in a row.
“We try to look at each award as a call to action,” noted Robert Moore. “We can’t get too comfortable with our success, it’s the customer’s job to be comfortable and our job to get them there. We want to make sure every customer experiences us at our best.”
Stacey Petersen said, “I’ve been a customer of Nebo Comfort Systems for over three years. They replaced my furnace and AC and are one of the rare companies who understands my boiler system. I love that not only is my money is staying local but you can’t beat the high quality conscientious, neighborly style. If I ever move, I’m taking Nebo Comfort Systems with me.”
Another way Nebo Comfort Systems works to set themselves apart from the competition is to always keep up to date on the latest rebates, tax credits and incentives for high-efficiency equipment.
“A lot of customers are surprised at how economical it is to go with high-efficiency equipment,” Robert Moore stated. “Rebates and tax credits can help with a lot of the upfront costs. Then you get to enjoy years of savings on your utility bills. It’s a win-win.”
When the Moore family started their business, they also wanted to have a vehicle to give back to the community. Nebo Cares, the charitable branch of the business, has raised donations for the Utah Food Bank, American Cancer Society, the Payson Veteran’s Home, Shop with a Cop, ALS and many other programs. But everybody’s favorite program is their Book Club for kids at local elementary schools. Each month the Nebo Comfort team puts down their tools and goes to local elementary schools to read books. Then every child in each of the classes goes home with their own copy of the book.
“It’s so much fun when I am in the store and kids come running up to hug me. They call me the book lady,” said Lorene Moore. “That is as much a gift for me as the books are for the kids.”
Since an anniversary is only as good as the people you share it with. Nebo Comfort Systems wants to say thank you to everyone who has made their 5th Anniversary possible with two Anniversary Specials. Call 801-465-2709 today to wish the team Happy Anniversary for $25 off any repair or $500 back on the installation of any Whole Home Comfort System.
