You never know what someone is going through

It was a Monday morning and the coffee shop was packed. A man in line let out an exasperated sigh as he tapped his foot impatiently while the woman ahead of him fumbled with her wallet. Her hands shook slightly as she counted out her change and her face turned red with frustration. “Come on,” the man muttered under his breath. When she finally moved aside, he shot her a glare before placing his order. What he didn’t know was that she had just received devastating news about a loved one that morning. She had barely slept and her mind was clouded with worry as she did her best just to get through the day.This moment, though small, is a reflection of something we all encounter daily. The truth is we rarely know the full story of the people we cross paths with. Everyone carries unseen burdens and struggles that don’t always manifest in obvious ways. And yet, in our rush to go about our own lives, we often forget that the person who just cut us off in traffic, snapped at the cashier, or seemed distant in conversation might be fighting a battle we cannot see.

Why we are quick to judge

Human nature inclines us to make quick judgments. We rely on first impressions to assess situations and people, but those impressions are often misleading. Psychologists call this the fundamental attribution error, the tendency to assume that someone’s actions reflect their character rather than their circumstances. If someone is short-tempered, we might label them as rude or inconsiderate instead of considering that they might be going through something painful or overwhelming.

We judge because it is easy. It takes effort to step outside of our own experiences and consider another perspective. But the cost of these snap judgments is high. They can deepen misunderstandings, widen social divides, and worst of all, prevent us from showing the kindness and grace that could make a real difference in someone’s day.

Practicing everyday empathy

So how do we break this cycle? The answer lies in empathy, the ability to put ourselves in another person’s shoes and imagine what they might be feeling and experiencing. This doesn’t mean we need to have lived the exact same experiences to understand someone’s pain. It simply requires us to recognize that, like us, they have struggles, fears, and moments of doubt.

One of the most powerful ways to practice empathy is to listen more and assume less. Instead of jumping to conclusions, we can pause and consider that there may be more to the story. If a coworker is unusually quiet in a meeting, instead of assuming they are uninterested or disengaged, we might ask if everything is okay. If a friend cancels plans for the third time in a row, rather than feeling slighted, we can check in and offer support.

Even strangers can benefit from small acts of understanding. A simple smile, a patient attitude, or a kind word can go further than we realize. We don’t have to know someone’s struggles to offer them a little grace.

Words matter more than we think

The way we respond to others, especially those who are struggling, can shape their experience in ways we may never fully understand. Well-meaning but dismissive phrases like “just cheer up” or “it could be worse” often do more harm than good. They can make someone feel like their pain is invalid or unimportant. Instead, acknowledging their feelings with a simple “I’m here for you” or “That sounds really hard” can offer comfort and connection.

Silence, too, can be a powerful response. Sometimes, people don’t need advice or solutions, they just need to feel heard. Sitting with someone in their pain and offering presence without pressure can be one of the greatest gifts we can give.

The power of small kindnesses

Kindness doesn’t have to be grand to be meaningful. A small act, holding the door open, letting someone merge in traffic, or sending a thoughtful message, can have a ripple effect beyond what we can see. There are countless stories of people who were on the verge of giving up, only to be lifted by an unexpected gesture of kindness. A smile from a stranger, a compliment from a coworker, or a barista remembering their name, these moments remind us that we are seen and that we matter.

Studies have shown that kindness not only benefits the recipient but also improves the well-being of the giver. Engaging in acts of kindness has been linked to lower stress levels and a greater sense of connection with others. In other words, the more kindness we show, the better we feel.

Building a more compassionate world

Empathy and kindness are not just individual traits, they shape the culture of our communities. When workplaces prioritize understanding over judgment, employees feel more valued and engaged. When schools teach children to see beyond their own experiences, they grow up to be more compassionate adults. When we, as individuals, make the conscious choice to be patient and kind, we contribute to a world that is a little gentler for everyone.

The wrap up

Of course, none of us are perfect. There will be days when we are impatient, when we snap at others or fail to see beyond our own stress. But each moment is a new opportunity to do better. The next time you feel the urge to judge someone harshly, pause and remind yourself, You never know what someone is going through. Choose kindness instead. You might just change a life, including your own.