r Ace Hardware Corporation is pleased to announce that Ace Hardware of Payson has achieved designation as a “Platinum Performance Retailing” store for its outstanding performance. Developed as part of Ace’s long-term retail growth strategy, 20/20 Vision, Platinum Performance Retailing is laser-focused on Ace’s customers, helping to ensure that Ace stores deliver on its brand promise day in and day out.
For more than 90 years and with more than 4,800 stores in more than 60 countries, Ace Hardware has been serving its neighbors with helpful service and quality products. The team at Ace Hardware Payson is one of only a few hundred Ace retailers to achieve this prestigious Platinum status. To achieve Platinum Performance Retailing, the team at Ace Hardware Payson successfully completed a number of performance drivers that will help them provide a better overall shopping experience in their local community.
One example of a proven performance driver is “Helpful Certification,” the foundational element of Ace’s “Certified Ace Helpful” retail training curriculum. To become certified, Ace Hardware associates complete courses such as Helpful 101 and 201 and the store conducts a week-long, team-based certification event.
“It is a truly commendable accomplishment for an Ace store to achieve Platinum Performance Retailing status,” said Dan Miller, vice president of retail operations and new business at Ace Hardware Corporation. “We’re pleased to recognize Ace Hardware Payson and its associates for their outstanding achievements and proud to say they’re a part of the Ace family.”
“The team at Ace Hardware Payson is incredibly pleased to have earned the status as a Platinum Performance Retailing store,” said Jaret Gordon, owner at Ace Payson. “What this means for our customers is that we are more committed than ever to providing our loyal shoppers with the best possible retail experience; from customer service to product offerings and more, we’re taking ‘Ace helpful’ to a new level.”
Representatives from Ace Hardware Payson were personally recognized by Ace Hardware Corporation executive leadership, including Ace Hardware President and CEO John Venhuizen, at a regional group meeting June 29. The group is also celebrating its tremendous fundraising efforts for Children’s Miracle Network Hospitals; in 2015, the group raised nearly $128,000 for Primary Children’s Hospital, making them among the strongest fundraising Ace Hardware stores for Children’s Miracle Network Hospitals in the country.rFor more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. In 2016, Ace ranked “Highest in Customer Satisfaction with Home Improvement Retail Stores, Ten Years in a Row,” according to J.D. Power. With more than 4,800 hardware stores locally owned and operated across the globe, Ace is the largest retailer-owned hardware cooperative in the world. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 17 distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers’ stores are located in all 50 states, the District of Columbia and approximately 60 countries. For more information on Ace, visit www.acehardware.com.
